BigBunny FAQs - Your Gaming Questions Answered

Find answers to the most frequently asked questions about BigBunny platform, BigBunny app download, account management, and gaming features. Our comprehensive FAQ guide helps you get the most out of your BigBunny experience.

Start Playing BigBunny

Account & Registration

How do I create a BigBunny account?

Creating your BigBunny account is simple. Visit bigbunny.app, click "Sign Up", provide your mobile number and create a secure password. You can optionally enter a referral code to complete the BigBunny registration process.

Register Now

What should I do if I forget my BigBunny login password?

If you forget your BigBunny login password, use the "Forgot Password" link on the login page. Enter your registered mobile number to receive an SMS reset code for your BigBunny account.

Reset Password

Can I create multiple BigBunny accounts?

No, only one BigBunny account per person is permitted. Creating duplicate accounts will result in permanent suspension and forfeiture of funds according to our terms of service.

Read Terms

What is the minimum age requirement for BigBunny?

Players must be at least 21 years old to use the BigBunny platform and must provide valid government identification for age verification during the KYC process.

Verify Account

App Download & Technical Support

How do I download the BigBunny app?

Android users can complete BigBunny app download by getting the APK directly from our website. iOS users can add the web app to their home screen for a native-like BigBunny app experience.

Download App

What should I do if I experience technical issues or game freezing?

For technical issues with your BigBunny app, clear your browser cache, ensure stable internet connection, or try accessing through incognito mode. Contact our support team if issues persist.

Contact Support

Are there demo versions of BigBunny games available?

Most slots and some table games in the BigBunny platform offer "Play for Fun" mode, allowing you to practice without real money deposits before playing with cash.

Try Demo Games

Payments & Banking

What payment methods are accepted by BigBunny?

BigBunny accepts GCash, PayMaya, UnionBank, BPI, Landbank, online banking, and cryptocurrency (USDT). We integrate seamlessly with Philippine e-wallets and banking systems.

Make Deposit

What are the minimum deposit and withdrawal limits?

Minimum deposit is ₱100, minimum withdrawal is ₱200. Maximum daily withdrawal is ₱500,000 for VIP members. BigBunny processes most transactions instantly.

Check Limits

How long do BigBunny withdrawals take to process?

Standard BigBunny withdrawal processing time is 3-10 minutes during business hours. Processing may extend to 2 hours during system maintenance or high volume periods.

Withdraw Funds

Are there any hidden fees with BigBunny?

BigBunny does not charge transaction fees for most payment methods. However, your payment provider may apply their standard charges for deposits or withdrawals.

View Fee Schedule

Gaming & Bonuses

Is BigBunny legal and regulated?

Yes, BigBunny operates under valid gaming licenses and complies with Philippine gambling regulations and international standards, ensuring player protection and fair gaming.

View Licenses

Are BigBunny bonuses automatically credited?

Most BigBunny bonuses are automatically credited to your account. Some bonuses require bonus codes or manual activation through the "Promotions" section of your account.

Claim Bonuses

What happens if I win a progressive jackpot on BigBunny?

Progressive jackpot wins on BigBunny are credited immediately to your account. Larger jackpot amounts may require additional verification procedures for security purposes.

Play Jackpot Games

How often are new games added to BigBunny?

New games are typically added weekly to the BigBunny platform, with major releases occurring monthly from top-tier providers like Pragmatic Play and Evolution Gaming.

View New Games

Security & Responsible Gaming

Is my personal information secure with BigBunny?

Yes, all data on the BigBunny platform is protected by 256-bit SSL encryption and stored according to international privacy standards with regular third-party security audits.

Learn About Security

Can I set gambling limits on my BigBunny account?

Yes, BigBunny provides responsible gambling tools including deposit limits, session time limits, and self-exclusion options in your account settings for safer gaming.

Set Limits

How can I contact BigBunny customer support?

Access 24/7 live chat through the BigBunny website, send email to [email protected], or use the in-app messaging system for immediate assistance with any issues.

Contact Support

Still Need Help?

If you couldn't find the answer to your question, our friendly BigBunny support team is available 24/7 to assist you. Contact us through live chat, email, or phone for personalized help.